GHOMO ALL WORLD PRIVATE LIMITED, customer satisfaction is our priority. This Refund Policy explains how refunds are handled for bookings and services purchased through our website ghumoallworld.com or through our customer support team.
Please read this policy carefully. By using our services, you agree to the terms below.
1. Refund Conditions
- When a booking is cancelled by the customer within the allowed period.
- When a service cannot be fulfilled by us due to supplier issues.
- When there is an error on our part in processing or confirming a booking.
- When your booking is eligible for refund as per the terms shared at the time of booking.
- Refunds are not automatic. They are issued only after we review the refund request and confirm eligibility.
2. How to Request a Refund
- Send your refund request in writing.
- Use the contact details on our website or the confirmation email.
- Provide your booking reference number and valid reason for refund.
- Submit all supporting documents if required.
- We will send you an acknowledgment once your request is received.
3. Refund Time Frame
- Once a refund is approved, we will process it within 14 business days.
- The actual time for the amount to reflect in your account depends on your bank or payment method.
- We are not responsible for delays caused by banks or financial institutions.
4. Cancellation by Customer
- The time of cancellation relative to the travel date.
- The refund rules of the supplier (airline, hotel, transport, etc.).
- Non-refundable charges such as platform fees or supplier fees.
- Some bookings may have partial refunds or no refund depending on supplier policy. We will explain this at the time of booking.
5. Cancellation by GHOMO ALL WORLD PRIVATE LIMITED
- Supplier unavailability
- Operational issues
- System errors
- We will process a full refund for the affected service. You may also receive alternative options if available.
6. Payment Gateway Charges
Payment gateway fees, service fees, or processing charges may not be refundable in some cases. These charges are applied by banks or payment providers and are beyond our control. We will inform you if these charges apply.
7. No-Show or Unused Service
If you do not show up for your booking or do not use your service without prior cancellation, you may not be eligible for a refund. The refund will depend on the supplier’s terms.
8. Partially Used Services
If you use part of your booking (for example, a portion of hotel nights or travel segments), refunds will be calculated based on what is unused and according to supplier rules.
9. Refund Approval
- Approve or decline any refund request.
- Assess refunds based on supplier policy.
- Ask for additional information or documents.
- Refund decisions are final, subject to approval and compliance with this policy.
10. Changes to This Policy
We may update this Refund Policy at any time. When changes occur, we will update the Last Updated date at the top. Continued use of our services means you accept the updated policy.